Google offers new tool to shop for airline flights
Google introduced a search tool on Tuesday for
shopping for flights that pits the popular search engine against sites
such as Travelocity and Kayak.
Travelers can search for flights at
google.com/flights and filter their flight queries by price, airlines
and routes. It also has a bar chart showing which travel dates are more
expensive to fly. Google has been offering flight schedules since May.
Google's move has been expected since it bought flight-data provider ITA Software for $700 million earlier this year.
Online
travel agencies and so-called meta-search sites such as Kayak
vigorously lobbied federal regulators to block the deal, fearing that it
would pave the way for the tech giant to seamlessly integrate flight
searches into its other products and dominate the travel shopping
industry.
Google's entry into flight shopping
will fundamentally change customer experience, travel technology analyst
Norm Rose predicts.
"This is only the
beginning of the transformation of general search into travel search
that will save the consumer steps in the travel planning process," he
says.
Google concedes that its new tool is a
work in progress. International flights and small U.S. cities aren't
available. Customers wishing to book premium-class tickets will have to
look elsewhere.
"This is just an early look: the takeoff — not the final destination," Google says on its blog in announcing the product.
As
with its other products, Google is staying away from commercial
transactions. Instead, it directs customers to airlines' websites if
they want to buy a ticket.
Unlike other online
travel shopping sites, Google shows results only from participating
airlines. But it hinted that it will display flights from other online
travel agencies in the future.
"Airlines
control how their flights are marketed, so as with other flight search
providers, our booking links point to airline websites only," the
company says. "We're working to create additional opportunities for our
other partners in the travel industry to participate as well." Analysts
have said travel search-only sites such as Kayak, Bing and Hipmunk have
more to lose from Google's emergence than do online travel agencies that
still offer booking services.
But Robert Birge, chief marketing officer of Kayak, says his company is "confident in (its) ability to compete."
"We
believe our flight search technology is superior," he says. "We
recognize Google is a formidable competitor, but they haven't been
successful in every (niche) they've entered."
Google
has been steadily adding travel products, including a tool to find
hotels and the recent acquisition of review and guidebook publisher
Zagat.
